Shipping and returns
We will only take payment for your order once it is ready to leave our warehouse, we will contact you for payment information prior to shipping. For account customers you will receive a monthly statement (please note credit accounts are only available upon request, we reserve the right to refuse account facilities for any company that has not been trading with us for at least 24 months)
Shipping and Delivery
UK Shipping costs are as follows:
Remus - £15.00 + VAT per box
V-Maxx - £7.00 + VAT per box
Airrex - £7.00 + VAT per box for stock items and £125.00 + VAT per box for urgent air shipment
All other products £7.00 + VAT for orders up to the value of £100.00 + VAT and FOC for orders over £100.00 + VAT
Returns and Replacements
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of any unused merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A restocking fee may apply for special order items. Any products returned in a used/damaged condition will not be accepted and will be returned to you, please extend the same care when returning items to us that we do when sending items out.
Please allow 10 to 14 days for Bee-Cool to process your return.